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Lionel Moodie:- Detailed Resume
Hill-Donnelly Corporation, Tampa, FL
LAN Administrator/Systems Manager (1995 to Feb 2000)
Administer, maintain, and monitor a NT Server TCP/IP LAN integrated with a DPS7000 mainframe. Coordinate with department heads in manufacturing, sales, customer service, and management departments. Research and implement new technologies.
- Implemented procedures to increase Server “up-time”. Within the first 6 months, “up-time” went from 97% to 99.5%. Maintained at that level. Expertise in Database, Application, Print & File, Fax, E-mail and Web Servers.
- Experienced with the install, upgrade, maintenance, and optimization of the NT Server product (3.5 through 4.0); including the install, management, monitoring, and tracking of Internet and Intranet Web Servers.
- Develop, publish, and maintain/update Intranet and Internet web sites.
- Researched, and evaluated several e-mail server packages. Considered cost, ease of install and management. Installed Microsoft Exchange Server for the Intranet and a POP3/IMAPI e-mail server for the Internet.
- Coordinate with application developers to implement, troubleshoot, and maintain custom applications for data-capture, data-conversion, data-compilation, customer service, sales, and management applications.
- Drastically reduced printing costs without any loss of quality by implementing changes that made it possible to rely on main stream printers rather than specialized and expensive desktop publishing printers. Standardized printers lead to lower supply costs, easier management, and the reduction of lost production time.
- Reduced technology costs by an average annual rate of 15% by developing a vendor network to facilitate evaluation and adoption of new technologies. Continually evaluate new and current vendors for lowest costs and technology expertise.
- Standardized Emulation, DOS, Windows 3.x, Windows 9x, NT Workstation, Printer and Database Clients leading to a major reduction in errors and lost production time. Implemented a standard user interface. Further reduced TCO by designing and implementing automated system checks, installs, and upgrades during network logons.
- In charge of all research, evaluation, ordering, and installation of all PCs, printers, network devices and software applications. Build custom PCs from scratch. Work with and educate users as part of the installation process.
- Researching and evaluating computer telephony products to replace hardware based PBX. Accompanying telecommunications projects will include replacing leased lines with T1s, and replacing dial-up Internet connections with DSLs, T1s/T3, and/or cable connections.
- Provided users with help desk support for the Microsoft Office suite and Database, browser, mainframe emulation, web publishing, e-mail, and fax applications. Support included helping application developers with development tools.
- Member of Key Employee Committee. Became a member of committee with the first 18 months.
Nick Bollettieri Tennis Academy, Bradenton, FL [1986 to 1994]
Director of Sales and Marketing (1991 to 1994)
Managed central sales and marketing department. Directed development and implementation of worldwide marketing activities. Administered budgets. Coordinated with department heads to facilitate achieving goals and objectives.
- Worked with the Executive Committee to budget for the Sales and Marketing Department. Managed and reported on budget utilization and effectiveness of marketing strategies.
- Director of the Marketing Team that developed domestic and international marketing strategies. Directed the implementation of those strategies ensuring compliance with budget constraints. Identified opportunities and developed marketing strategies to target emerging markets in Asia, Europe, and the Middle East.
- Manager of the creative team that designed and produced company brochures, pamphlets, and flyers.
- Worked with Accounting Departments and Reservations’ personnel to implement controls to speed up the collections of A/R. Designed and implemented systems to reduced un-collectables from 13% to 2%.
- Managed sales activities: training, telemarketing campaigns, customer service, and incentive programs.
- Communicated with headquarters and regional personnel to improve and streamline customer service and sales policies and procedures. Managed the daily operations for the central DP/reservations department.
Nick Bollettieri Tennis Academy, Bradenton, FL
Marketing Director (1989 to 1990)
Marketing Manager (1987 to 1989)
Managed central sales, marketing and data processing department. Developed and implemented worldwide marketing activities. Administered the marketing budget. Developed information-gathering applications. Recruit, hire, and train sales and marketing staff.
- Implemented strategies to improve company image, customer loyalty, and increase units per customer sold. Conceived, developed and implemented marketing strategies that resulted in sales increasing by 33% in 1988, increasing an additional 50% by 1990. Evaluated pricing structures and adjusted to fit targeted markets.
- Coordinated with department heads to develop procedures to improve customer service, facilitate interdepartmental cooperation and communication, and streamline and reduce cost centers expenditures.
- Redesigned marketing approach reducing materials expenses by 30%.
- Planned and managed direct mail campaigns and promotions to alumni, customers, and prospects.
- Managed global sales and marketing activities, while remaining the #1 salesperson in the company.
- Expanded and developed programs to assist a worldwide network of sales representatives with their local sales needs increasing this network’s sales by 10% in 1988, increasing by as much as 25% over the next few years.
- Administered a Novel NetWare LAN. Instructed and assisted end-users with DOS, Windows, Word for Windows, WordPerfect, Lotus 123, Excel, Alpha4, Dbase IV, FoxPro, and desktop publishing. Developed PC based database solutions to improve sales by collecting, and then using customer profile information for sales activities.
Thank you for your time and I look forward to working with you!
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